Identify the possible contradictions generated by the demands and changes in the practices of the tourism customers of 2021, as well as the responses to be provided. For instance, how to manage these apparent contradictions: the demand for health security/need for freedom, local outlets/need for escape, visits to tourism gems/mass effect and hyper-frequentation, changes in employment - in particular of seasonal workers, sustainable and controlled development/investment and the ecological model, benefits for visitors/inhabitants, etc.
24
Jun 2021
Tourism in 2021: Trends and contradictions. What will we keep in 2022?.
Muriel Antoniotti
President ISTO Europe & Director of Auvergne Rhône-Alpes Tourisme, Mountain, Art of Living & Accomodation Division (France)
Muriel is the Director of Auvergne Rhône-Alpes Tourisme, Mountain, Art of Living & Accomodation Division.
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With more than 25 years of experience in tourism for all, she has developed her expertise in particular in the areas of Children and youth mobility, European citizenship, Accessibility to holidays for all, and caregivers' respite and The development of a benevolent and beneficial tourism for local development. Her past associative commitments for ANCV, local associations for personal assistance, and currently for ISTO (2012) and Vacances Ouvertes (2018) reinforce her desire to work for tourism for all.
Leonor Picão
Senior Director Tourism Offer Development at Turismo Portugal
She accumulates the role of expert in these working groups:
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Climate Change (National Strategy for Adaptation to Climate Change; European Environment Information and Observation Network - TOUERM (Tourism and Environment reporting mechanism); National Committee of the UNESCO Man & Biosphere Program; Green Growth; Combating Desertification; Technical Committee 228 - Tourism and Related Services; Responsible for the REVIVE Program and for the theme of Sustainability in Tourism, having assumed the coordination of the Plan Tourism +Sustainable 20-23.
Guilhem Poncy
Head of the Marketing Research Department at Auvergne-Rhône-Alpes Tourisme
He has been in charge of tourism studies and observation for more than 10 years at the regional level.
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He manages the Marketing Studies division and implements appropriate and operational studies to serve the development and marketing strategies of Auvergne-Rhône-Alpes Tourisme and the region's tourism stakeholders. These studies cover the monitoring of the offer, the number of visitors, the tourist economy, the analysis of customer expectations and behaviour, and the deciphering of trends and forecasts. Guilhem has also worked on the development of tourism in the Auvergne and more particularly on prospecting and assisting investors and project leaders in tourism real estate.(Cambridge)
Manuela Bolchini
Founder at "I Viaggi del Sogno"
Founder at "I Viaggi del Sogno", sustainable tourism tour operator, and co-founder at EquoTube, gift box specialized on green activities and sustainable tourism and hospitality.
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She is a member of the board in AITR - Italian Responsible Tourism Association. For years she has been dealing with sustainable tourism, training and consulting, promotion of genius loci in territories, events, intercultural communication and travel design. In particular, a specific focus of her business is dedicated to responsible gender tourism and the focus on women in tourism. Author of two books dedicated to women's tourism, she is part of GRT.org and follows the Gender Focus in AITR.
Sabrina Urrutia - ISTO
24-06-2021